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Customer Support

Effective 3 October 2026

Measure is operated by Maven Innovation Ltd. This page explains how to reach us and how to sort out the most common billing and account questions yourself.

1. Contact us

Email hello@measure.co and a person will reply. To help us answer faster, write from the address on your account and include your workspace or project name, what you expected to happen, and what happened instead (a screenshot helps).

2. Billing, invoices and cancellation

  • Manage your subscription. Sign in and open Settings to change plan, update your card, download invoices or cancel. Billing is handled securely by Stripe.
  • Cancel. You can cancel at any time from Settings. Your plan stays active until the end of the period you have already paid for. See our Terms of Sale for renewal and refund terms.
  • Unrecognised charge. Charges from Measure appear on your card statement as the name shown in your Stripe receipt. If you do not recognise one, email us before contacting your bank so we can look into it straight away.

3. Account and data requests

4. Reporting a problem

5. Who we are

Maven Innovation Ltd, a company registered in England and Wales, trading as Measure (measure.co). Full company details are in our Legal Notice.

© 2026 Maven Innovation Ltd (trading as Measure).